UX Research | Customer Insights | Strategy
I connect products & customers
through action-oriented insights & assets
Healthcare is my passion
After working clinically for several years, I transitioned into the digital product world so that I could solve some of healthcare's biggest problems from a different angle. I've worked with healthcare systems, state health insurance programs, commercial payers, digital product companies, and life sciences companies to help create the next generation of healthcare-focused digital products and services. The work is challenging but taking a human-centered approach ensures that we will create solutions with the most impact and success in the market.
Qualitative Research Service Design
Outcomes Research Competitive Analysis Product Strategy Voice of the Customer
Design Thinking Evaluative Research UX Strategy
Analytics Sales Enablement Web Design
Content Strategy Product Discovery Insights
Journey Maps Service Blueprints Messaging
User & Buyer Personas Workshops
I connect the dots for healthcare-oriented digital product orgs
As a former clinician, I'm all too familiar with the pain points experienced by healthcare users and customers- whether they're patients, payers, providers, or admin. Through years of user research and cross-functional collaboration across commercial and product teams, I've also learned some of the challenges that product orgs face trying to understand and speak to these high-needs user groups. As a product researcher, strategist, and marketer, I use clear communication and data-driven insights to connect internal teams with each other and with customers, ensuring that we are all speaking the same language and driving towards the same goals. Healthcare is complicated enough- I hope to help simplify it.
Case Studies &
Recent Projects
I've worked on a variety of high-impact projects in the healthcare space.
If you'd like to learn more about my work, click on the project links below.
DESIGN &
RESEARCH
Digitizing mental health EAP services
Testimonial
"I’ve had the privilege of working with Jeanine on a challenging digital health project, and experiencing the value she adds no matter what UX hat she wears. From research to design and strategy, Jeanine makes it a top priority to bring the user’s voice to every conversation and decision."