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Beta testing a mobile B2C COVID app

I planned and executed usage analysis for a beta test of a novel mobile app that stored and shared digital COVID credentials for healthcare providers. I worked closely with the product, customer support, and development teams to source and gather the required data from several key sources. The report provided insight into key drop-off points in the application.

My role: UX Researcher

Tasks: Usage analytics and customer support review

Note: This project is under a NDA and, as such, I will be discussing high level details that do not disclose the client’s identity or products. 

Power in Numbers

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>200

Participants

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2

Weeks

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3

Data Sources

Case Study

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